Refund policy

Welcome to Lawnora. We value your satisfaction and strive to provide high-quality lawn mowers and outdoor power equipment. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the item must:

Be in new or like-new condition.
Be unused or show only minimal handling necessary for inspection.
Include all original accessories, manuals, safety components, and packaging whenever possible.
Be free from damage caused by misuse, improper assembly, accidents, neglect, or unauthorized repairs.
Include proof of purchase, such as your order confirmation or receipt.

Lawnora reserves the right to inspect returned merchandise before approving a refund.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless they arrive damaged or defective:

Products showing signs of heavy use.
Fuel, oil, lubricants, or other consumables.
Replacement blades that have been installed or used.
Replacement belts, filters, spark plugs, and similar maintenance parts once opened or installed.
Clearance, final sale, or liquidation items (unless required by law).
Gift cards.
Customized or special-order products.

Damaged, Defective, or Incorrect Items

Please inspect your package immediately upon delivery.

If your order arrives:

Damaged during shipping
Defective
Missing parts
Incorrect

please contact us within 48 hours of delivery.

Include:

Your order number
A description of the issue
Clear photographs of:
- The product
- The shipping box
- The shipping label
- Any visible damage

This information helps us resolve your claim as quickly as possible.

Return Authorization

Before sending any product back, you must contact our customer support team to obtain return authorization.

Returns sent without prior authorization may experience delays or may be refused.

Customer Support

Email: support@lawnora.store

Phone: +1 (352) 354-3677

Business Address:

231 High Ridge Dr

Davenport, FL 33837

United States

Return Shipping

If the return is due to:

Our Error

Examples include:

Wrong product shipped
Manufacturing defect
Product damaged during shipping

Lawnora will provide return instructions and, where applicable, cover reasonable return shipping costs.

Customer-Initiated Returns

If you simply changed your mind or ordered the wrong item, you are responsible for the return shipping costs unless otherwise required by applicable law.

Original shipping charges (if any) are generally non-refundable.

Refund Process

After receiving your returned item, our team will inspect it.

Inspection typically takes 2–5 business days after delivery to our return processing location.

If approved, your refund will be issued to the original payment method.

Most financial institutions process refunds within 5–10 business days, although timing may vary depending on your payment provider.

Partial Refunds

A partial refund may be issued if:

The product is returned with missing accessories.
The product has cosmetic damage caused after delivery.
The product is not returned in its original condition for reasons not due to our error.
The returned item has excessive signs of use.

Order Cancellation

Orders may be canceled before shipment.

If your order has already entered processing or has shipped, cancellation may not be possible. In such cases, you may request a return after delivery in accordance with this policy.

To request a cancellation, contact us as soon as possible.

Refused Deliveries

If a shipment is refused without prior authorization or returned because an incorrect shipping address was provided by the customer, shipping charges and any carrier fees may be deducted from the refund where permitted by law.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different model, we recommend returning the eligible product (if applicable) and placing a new order.

Warranty Claims

Manufacturer warranties, where applicable, remain separate from this Return & Refund Policy.

If your product develops a manufacturing defect after the return period, please contact our customer support team for warranty assistance.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a prompt resolution.

Initiating a chargeback while a return or refund request is actively being processed may delay the resolution of your case.

International Orders

Customers are responsible for any customs duties, import taxes, or government fees imposed by their destination country unless otherwise stated during checkout.

These charges are generally non-refundable.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us.

Lawnora

Email: support@lawnora.store

Phone: +1 (352) 354-3677

Business Address: