Once your order is placed, you will receive an order confirmation email.

Orders are typically processed within 1–2 business days. Processing includes:

• Order verification
• Payment authorization
• Inventory confirmation
• Packaging and preparation for shipment

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note that processing time is separate from shipping time.

2. Delivery Time

After your order has been processed, the estimated delivery time is:

5–8 Business Days

Delivery estimates begin once your order has been shipped, not when the order is placed.

While we strive to meet these estimates, delivery times may occasionally vary due to circumstances beyond our reasonable control.

3. Shipping Coverage

Lawnora currently ships to eligible locations within the United States.

If we expand our shipping destinations in the future, this policy will be updated accordingly.

4. Shipping Costs

Shipping charges, if applicable, are clearly displayed during checkout before payment is completed.

Any promotional free shipping offers will also be displayed on the Website or at checkout.

Applicable sales tax and other required charges are calculated during checkout where required by law.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after your package has been dispatched.

You can also contact our customer support team for assistance with tracking your order.

6. Shipping Carriers

To ensure reliable delivery, we may use one or more reputable shipping carriers depending on the destination, package size, and product type.

The carrier selected for your shipment may vary from order to order.

7. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to factors outside our control, including:

• Severe weather conditions
• Natural disasters
• Carrier service disruptions
• Public holidays
• High seasonal demand
• Customs inspections (where applicable)
• Incorrect or incomplete shipping information
• Other unforeseen circumstances

Estimated delivery dates are not guaranteed delivery dates.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address is submitted, please contact us immediately.

If your order has not yet been shipped, we will make reasonable efforts to update the shipping information.

Once an order has been shipped, address changes may not be possible.

Lawnora is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

9. Undeliverable or Returned Packages

Packages returned to us due to:

• Incorrect shipping address
• Failed delivery attempts
• Refused delivery
• Unclaimed shipments

may be subject to additional shipping charges before reshipment.

If a refund is requested instead of reshipment, original shipping charges (if any) and carrier fees may be deducted where permitted by applicable law.

10. Lost Packages

If you believe your package has been lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue.

Claims for lost shipments should generally be reported within 14 days of the estimated delivery date.

11. Damaged Shipments

If your package arrives damaged:

• Do not discard the original packaging.
• Take clear photographs of the package and the damaged item.
• Contact us within 48 hours of delivery.

We will review the information and work toward an appropriate resolution, which may include replacement, repair, or refund, depending on the circumstances.

12. Split Shipments

If your order contains multiple products, they may be shipped separately depending on inventory availability, warehouse location, or package size.

You will receive tracking information for each shipment when available.

There is no additional shipping charge for split shipments unless otherwise stated during checkout.

13. Order Cancellations

Orders may be canceled before shipment by contacting our customer support team.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, our Return & Refund Policy will apply.

14. Delivery Confirmation

A shipment is considered delivered when the shipping carrier records a successful delivery at the address provided during checkout.

If you believe a package was marked as delivered but has not been received, please contact both the shipping carrier and our customer support team so we can assist with an investigation.

15. International Orders

If international shipping becomes available, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless otherwise stated during checkout.

These fees are determined by local authorities and are not controlled by Lawnora.

16. Force Majeure

Lawnora shall not be responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Extreme weather
• Government restrictions
• Public emergencies
• Transportation disruptions
• Labor disputes
• Carrier interruptions
• Internet or communication outages

17. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Lawnora

Website: Lawnora.store

Email: support@lawnora.store

Phone: +1 (352) 354-3677

Business Address:

231 High Ridge Dr

Davenport, FL 33837

United States

Customer support inquiries are typically answered within 1–2 business days.